Reference

Privacy Policy for your account

We keep the privacy terms tied to your account flow, from the first phone number you enter to the DANA, OVO, GoPay, or QRIS rail you pick before…

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How we handle personal data

merah45 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the minimum data needed to run an account: your login details, contact channel, payment rail choice, and the support thread you send us. If you open from Surabaya on Android or from a laptop in Chrome, the privacy rule stays the same: we use

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session data to keep access stable, confirm DANA, OVO, GoPay, or QRIS activity, and block suspicious logins. We may store cookies so the page remembers your language and sign-in state, and we keep those records only as long as they help with account service, dispute handling,
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or legal retention periods. When you browse slot rooms, live tables, or sportsbook pages, that visit data stays linked to the same account log so we can answer your request without asking you to repeat the basics. When access or eligibility is discussed, it depends on
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local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send privacy requests

If you need a privacy change, the fastest path is WhatsApp or live chat, because we can match your request to the phone number or email on file in one step.

WhatsApp Send the phone number on the account, the change you want, and the last payment rail you used, such as DANA or QRIS. We verify the match before we touch any stored detail.

Live Chat Use live chat from mobile or desktop when you need a quick cookie question, a data copy request, or a correction. The thread stays tied to your case, so you do not repeat the same details.

Email Choose email if you want a written record for access, correction, or deletion. We reply during 09:00-23:00 WIB and may ask you to confirm the registered number or masked address.

STORAGE RULES

How we keep your data tidy

We write this policy around three simple rules: collect what we need, protect what we keep, and remove what no longer has a purpose.

Data collection

We collect your name or nickname, phone number, email, device type, and the payment rail you choose only when they are needed for account setup, login checks, or a support case. We do not ask for extra details that do not help.

Cookies

Cookies help us remember sign-in state, language choice, and recent page settings. On Chrome, you can reach them through Settings > Site settings > Cookies; on Safari, use Settings > Safari. Clearing them may log you out.

Account security

We protect access with a password, session checks, and a one-time code to the registered number before sensitive changes. If you use a shared phone or laptop, log out after each session so the next person cannot open your account.

Retention

We keep records only for the time needed to service the account, reconcile DANA, OVO, GoPay, or QRIS activity, handle disputes, and meet legal retention duties. When the reason ends, we remove or mask the record.

Request changes

If your phone number, email, or device has changed, send the new detail through support and we will verify the account match first. We then update the stored record so future messages reach the right contact path.

Access requests

You can ask for a copy of stored account details or ask us to delete what the law lets us remove. We confirm the requester against the registered contact before we act, so the request stays tied to the right account.

Questions about your account privacy

If you want a short answer before you open an account, this section keeps it direct. We explain what we collect, how we use cookies, how long records stay, and how you can ask for a copy or a change through chat, WhatsApp, or email. Every answer stays tied to the account, not to broad platform talk. When access or eligibility is mentioned, it depends on local law and is available only where local law permits.

We keep the details needed to create and verify the account: phone number, email, login credential, device type, and the payment rail you choose. If you only browse, we keep less and tie it to cookie data.

Yes. Send the request through WhatsApp, live chat, or email and we will first match it to the registered contact. After that, we can share the stored details that local rules allow us to disclose.

Cookies remember your sign-in state, language choice, and recent page settings on Chrome, Safari, Android, and iPhone. If you clear them, you may need to sign in again and confirm the account once more.

We keep account, payment, and support records only as long as they are needed for service, dispute handling, fraud checks, or legal retention duties. When the reason ends, we remove or mask the record.

Send the new contact detail from the old account channel, and we will verify the match before updating it. That keeps future privacy replies, alerts, and account messages reaching the right place.

Use WhatsApp, live chat, or email from 09:00-23:00 WIB. Tell us the account name, the contact detail on file, and the change you want, then we will take the next step after verification.

Yes. When access or eligibility is discussed, it depends on local law and is available only where local law permits. If a rule differs by region, we follow the stricter local requirement for that request.

Privacy Policy for your account

Where to send privacy requests

How we keep your data tidy

Data collection

Cookies

Account security

Retention

Request changes

Access requests

Questions about your account privacy

01 What data do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies work on mobile and desktop?

04 How long do you keep my records?

05 What if my phone number or email changes?

06 Who can I contact about privacy changes?

07 Does local law affect access or eligibility?

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